Support
Questions, bugs or ideas: write to lampi@mor-fit.com. We usually answer within two days.
Purchases
How do I restore the Full Journey or the lantern skins?
Sign in with the Apple Account you bought them with, then tap Restore Purchases in either place:
- The Full Journey sheet: on the title screen tap the map button, then the Whispering Forest card (or Unlock the Full Journey on a locked world).
- The Lantern skins sheet: title screen › gear › Lantern skins.
Both are one-time purchases, not subscriptions, and Family Sharing is on.
What does the Full Journey include?
The Whispering Forest and the Clockwork Caves (16 levels) and every world added later. The Rooftops world (8 levels) is free and complete without it. Your stars and progress carry over.
Do lantern skins or tips change the game?
No. The three lantern skins (Ember, Moonlight, Firefly) only change how Lampi's lantern looks. The tip jar (title screen › gear › Tip jar) has three optional tips that only say thanks and unlock nothing.
How do I get a refund?
Purchases are handled by Apple, so we can't issue refunds ourselves. Request one at reportaproblem.apple.com, signed in with your Apple Account, and choose the Lampi purchase.
Progress and iCloud
Where is my progress saved?
On your iPhone, with a copy in your own iCloud key-value storage when iCloud is on. The copy holds your finished levels, stars, best times, fireflies, achievements, which tips you have seen, and your Full Journey and skins unlocks. A reinstall or a new iPhone on the same Apple Account picks it up, and two devices merge to the best of both.
There is no sign-in and no account, and we never see your progress.
What if iCloud is off?
Then everything stays on this iPhone only. Your settings (sound, music, haptics, left-handed layout, button size) and the lantern skin you picked always stay on the device.
Game Center
Leaderboards and achievements
Game Center is optional. Each world has a leaderboard for its best total time, sent when you finish every level of that world, and there are nine achievements, from First Light to Every Star Lit. The trophy button on the title screen lists them.
Lampi uses the Game Center account signed in on your iPhone; to sign in or out, open the iPhone's Settings › Game Center. Scores and achievements are only sent while you are signed in.
Controls
Can I play with a game controller?
Yes. Connect an Xbox, PlayStation or MFi controller in the iPhone's Settings › Bluetooth. The touch buttons hide while it is connected and come back when it disconnects.
- Walk: d-pad or left stick
- Jump: A (Cross on PlayStation)
- Raise the lantern: hold X (Square) or the right trigger
- Pause: Menu (Options)
Left-handed play and button size
Pause the game or open the gear on the title screen. Left-handed layout swaps the movement and action buttons; Button size offers S, M and L.
Sound, music and haptics
Sound and music start off; switch them on in the same settings. Haptics are on by default and have their own switch.
When you write
Tell us your iPhone model, iOS version and the app version (in the App Store), the level (for example Rooftops · Level 5) and what you did just before the problem. A screenshot helps.